16 Jan 2026

One Canberra

Gas Water Heater with Gas Smell at One Canberra – Citygas Supply: Replacement to Macro MA-20WOD

  • Project location

    One Canberra

  • Property type

    Condominium

City Gas Heater With Gas Smell at One Canberra - Gas Heater Replacement 01

17 OCT 2025

Gas Water Heater with Gas Smell at One Canberra – Citygas Supply: Replacement to Macro MA-20WOD

📍One Canberra, Yishun

At One Canberra, the homeowner contacted us after noticing a persistent gas smell coming from their Gas water heater during operation. Gas odour is a serious safety concern, as it often indicates leakage at internal components, ageing seals, or corroded gas connections—issues commonly found in older gas heaters.

Upon arrival, our licensed gas service team conducted a safety-first on-site assessment, including visual inspection of gas joints, internal burner condition, and overall heater integrity. The checks confirmed that the existing unit was no longer safe for continued use, and repairs would not adequately mitigate the risk of gas leakage.

🏢 CONDO 🔥 Gas Heater ✅ PUB Compliant

Project Overview

At One Canberra, the homeowner reached out after detecting an unusual gas odour near their Gas water heater, particularly noticeable when the unit was operating. 

Why this replacement is needed?

During our site visit, our licensed gas team carried out a detailed safety assessment, focusing on the heater’s internal condition, gas inlet components, and connection points. Findings showed signs of ageing and wear that could no longer guarantee safe operation. Given the potential risk involved, continuing to use the existing heater was not advisable.

Before

Gas water heater have Gas Smell issues

City Gas Heater With Gas Smell at One Canberra - Gas Heater Replacement 02
Gas Water Heater – Citygas Supply at end of service life.
After

New gas heater installed with stainless steel piping

City Gas Heater With Gas Smell at One Canberra - Gas Heater Replacement 03
A new gas heater, Rinnai REU-2024W-RS is installed.
City Gas Heater with Gas Smell at One Canberra - Common Issues Found

Gas Water Heater with Gas Smell related Issues

  • Heat Exchanger: shows signs of excessive leaking and is badly corroded.
  • Water Flow Sensor Leaking: When it leaks, water can drip inside the heater casing and affect other components.
  • Gas Leak Over Limit: At this level, gas can build up quickly, especially in enclosed areas such as kitchens, yards, or service ledges. This creates a serious safety risk if the heater continues to be used.
  • Overall condition: Beyond repair, requires replacement.

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How to Check if Your Gas Water Heater Has a Gas Smell Issue (Simple Guide)

If you notice a gas smell near your Gas water heater, it’s important to act carefully. Gas odour usually signals a fault that requires professional attention.

  1. 1

    Identify when the gas smell occurs

    Pay attention to timing and pattern::

    • Does the smell appear only when hot water is running?
    • Is it stronger near the heater or gas pipe?

    A smell that appears during operation often points to internal heater issues, while a constant smell may indicate gas pipe or joint problems.

  2. 2

    Look, but don’t touch

    From a safe distance, look at:

    • The gas pipe and joints
    • Any rust, stains, or damage

    These usually point to internal components overheating or burning.

  3. 3

    Check how the heater behaves

    Pay attention if:

    • The heater takes longer to start
    • You hear unusual sounds

    Automatic gas heater shutdown often happens when the heater detects unsafe conditions.

  4. 4

    Check the ventilation area

    Look around the heater:

    • Is the exhaust pipe loose or blocked?
    • Is the area stuffy or poorly ventilated?

    Poor airflow can cause gas-related smells to build up.

  5. ⚠️ Important: ❌ Do not open the heater. ❌ Do not touch gas connections

Solutions provided by Homeone

Full Gas Heater Replacement

Our on-site inspection confirmed that the heater was no longer safe to continue using. Several internal components had been affected by excessive heat, making the unit unreliable and increasing the risk of overheating, gas-related problems, or an unexpected breakdown.

To ensure the household’s safety and long-term reliability, a complete heater replacement was advised. Installing a new unit restores proper combustion and stable performance, while removing the risk of recurring smoke, overheating, or sudden failure.

Safe Dismantling Of Existing Gas Heater

Once the City Gas water heater was confirmed to be faulty, our team carried out safe dismantling of the existing unit to prevent further risk to the household. 

The old heater was carefully taken down without damaging surrounding piping, valves, or wall finishes. Any worn or affected components identified during dismantling were addressed to ensure the site was left in a safe and stable condition.

Compliant Installation & Testing

The heater was installed in line with Singapore gas regulations. Once installed, we made sure:

  • All gas joints were tight and safe

  • The fan and exhaust were functioning properly

  • The heater could start and heat water consistently

What's the cost to repair a gas heater with gas smell related issues?

When a city gas heater is experiencing gas smell issues, it’s important to treat it as a potentially serious safety concern rather than a simple fix.

Because gas smell can come from different sources — loose connections, faulty components, gas line issues, or ventilation problems — it cannot be reliably diagnosed without a special site assessment. A trained technician needs to inspect the heater in person to:

  • Identify the exact cause of the gas smell

  • Check all pipe connections and seals

  • Test for leaks using proper equipment

  • Assess the heater’s combustion and ventilation

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EMA Licensed Gas Heater Replacement Scope:

🔧 Gas & Plumbing Work

  1. Supplied and installed a new Macro MA-20WOD.

  2. Replaced leaking/corroded pipe joints with PUB-approved components

  3. Installed a new control panel for efficient operation and safety.

  4. Performed a Final Pressure Test (Reg, 21) to verify a leak-free installation.

⚡ Electrical Work

  1. Connected a dedicated power supply for the Macro MA-20WOD via isolator.

  2. Installed 2.5mm² supply cable per safety requirements.

  3. Installed 2.5mm² equipotential bonding and verified continuity.

  4. Commissioned and logged readings after heater startup.

🛡️ After-Sales Service

  1. 1-Year Homeone Engineering Warranty covering workmanship.

  2. 1-Year Manufacturer Warranty for the Macro MA-20WOD water heater.

City Gas Heater With Gas Smell at One Canberra Price - Gas Supply Regulations 21

Gas Supply Regulations 21

Under Gas Supply Regulations 21, all gas heater works — including installation, repair, or replacement — must be tested to ensure the system is safe before it is switched on.

As part of this process, our team conducts a Final Pressure Test. During the test, the gas pipes and joints are sealed and filled with pressure, then closely observed for a short period. This helps confirm that there are no leaks anywhere in the gas line.

If the pressure remains steady, it means the gas system is secure and safe for use. After passing the test, a Gas Test Certificate is issued and signed by our Licensed Gas Service Worker (LGSW) as confirmation that the work complies with Singapore’s gas safety regulations.

Conclusion:

This gas smell case at One Canberra serves as a clear reminder that any unusual gas odour from a Gas water heater should never be ignored. What initially appeared as a smell issue was a strong indicator that the heater was no longer operating safely and could pose potential risks if left unattended.

Through a proper on-site assessment and mandatory gas safety testing, the issue was addressed in accordance with Singapore’s gas safety requirements. By proceeding with a full heater replacement and completing all necessary checks, the risk of gas leaks, overheating, or sudden system failure was eliminated.

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