TERMS AND CONDITIONS
These Terms and Conditions govern the replacement of your water storage heater. By allowing our technicians to enter your premises and commence work, or by confirming your agreement through any form of communication, including telephone or WhatsApp, you acknowledge and consent to be bound by the provisions outlined herein. It is essential that you read and understand these terms thoroughly before giving your consent.
a) Homeone will replace the existing water storage heater with a new unit which may or may not necessarily be of similar specifications and capacity.
b) The customer is to agree to provide clear access to the water heater location and any necessary utilities required for the replacement.
c) Any additional work required beyond the standard replacement, such as electrical modifications or plumbing adjustments, will be communicated to the customer, and additional charges may apply. Below is the standard replacement.
d) Hydraulic connection and tank mounting (plumbing works)
i) The supply of all fittings, tools, and safety equipment.
ii) The works will be supervised by a PUB Licensed Plumber off site.
iii) The replacement and reinstallation of the current hot and cold-water connecting pipes to the water heater will be conducted, and the length of these new pipes will not exceed 1 meter.
iv) No additional charges will be incurred for connecting to specific existing materials such as copper, stainless steel, and PPR (Polypropylene Random Copolymer)v) A surcharge of $150 will be levied in cases where the current pipe system comprises German PEX pipe or the Japanese Mechfit system or any other pipe systems not specified in iv.
vi) The removal of the old tank and disposal off-site
vii) A removal safety provision cost of $100 will apply if the existing tank has a capacity of 50 litres or more and is situated above the ceiling. Among others:
- Rheem EH55M
- Rheem EP15
- Rheem EHG50, EHG60, EH80 & EHG100
- Rheem 61/65SVP15S
- Rheem/Daikin TUR-55KVM
- Joven JH/JSH 50, 56, 68 & 91
- Joven JSV/JVA 50
- Ariston DS56, Pro RS 56
- Ariston Pro RS J 50
- Ariston Titanium 50
- Ariston Pro R 50
vii) A removal safety provision cost of $150 will apply for the following tanks that are situated above the ceiling. Among others:
- Rheem EH75M & EH100M
- Rheem EP20
- Rheem EHG100
- Rheem 81/85VP20S & 81/85VP30S
- Rheem/Daikin TUR-75KVM & TUR-100KVM
- Ariston Pro RS80, Titanium 80
- Ariston Pro R 80 & 100
viii) The removal of old wall/concrete anchors, where applicable, will be performed, but it’s important to note that patching up and painting are not included.
ix) Adding a new exposed drainpipe outlet for a missing drainpipe will incur an additional charge of $150, which includes running the pipe to a floor trap. This condition applies specifically to water heaters located above the ceiling.
x) The existing wall/concrete anchors may be utilized after assessment and confirmation of its safety. Our technicians will determine whether a new set should be installed based on their evaluation.
e) Electrical works
i) The supply of all parts, tools, and safety equipment.
ii) The works will be supervised by an EMA Licensed Electrical Worker (LEW) off site.
iii) To inspect the condition of the heater switch, connection box, and the type of wires used and report the findings.
iv) The connection of the heater to the connection/junction box using 3×2.5 mm² wires is included, up to 2 metres, encased in flexible conduit.
v) Any electrical scope beyond the above is chargeable.
vi) The cost for a heater switch replacement is $50, connection box replacement is $70, and isolator replacement is $150.
vii) For additional electrical works, a customized quote will be provided based on the specific requirements to ensure compliance with the relevant electrical codes.
viii) In cases where the heater point is absent, the cost of installing a new heater point will start at $550. This comprehensive service includes the provision of a new two-pole 20A switch, a set of wiring in trunking, and a 20A MCB.
ix) For HDB installations exclusively, our service extends to the submission of the SPSL Form CS/5H, duly endorsed by HDB, to SP Services Ltd for the testing of the new wiring.
x) The heater power point should not be shared with other appliances primarily for safety, load management, and compliance with SS 638_2018 Code of Practice for Electrical Installations. This dedicated approach ensures the safe and proper functioning of the water heater, prevents overloading, and aligns with industry standards and regulations.
xi) Should there be any appliance(s) attached to the heater circuit, we will seek the owner’s permission to remove that appliance.
xii) If removal is not feasible, the owner is required to engage their own EMA LEW (Licensed Electrical Worker) and relinquish Homeone’s responsibility for the electrical scope. Homeone will exclusively handle plumbing works in this scenario.
a) Homeone undertake that the water service installation/work will be carried out in accordance with the Public Utilities Board’s requirements including the Public Utilities (Water Supply) Regulations, Singapore Standard SS 636 – Code of Practice for Water Services, Authorities’ requirements, and other statutory requirements.
b) Heater tanks are not located below sanitary pipes and other non-potable water pipes.
c) all the water fittings installed in the water service installation are of the types that comply with standards prescribed / stipulated by PUB.
d) no soldering is used for joining any water pipes/fittings.
e) only lead-free materials are used for capillary joints.
f) The storage heater tank installation and the associated electrical devices and equipment have been tested and are safe and acceptable for operation.
a) Prior to replacement, a site assessment may be conducted at a cost of $50 to evaluate the existing installation and identify any potential challenges.
a) The storage heater will be covered by the manufacturer’s warranty, and the customer is responsible for registering the warranty with the manufacturer.
b) Typically, all parts, excluding the tank, are covered under a 1-year warranty for both parts and labour, with on-site service. In the case of inner tank leakage, a 5-year warranty is provided, which includes a tank replacement without labour costs.
c) Homeone is not responsible for defects or issues arising from the manufacturer’s product. Owner is to call the manufacturer.
a) The customer agrees to pay the total agreed-upon amount for the water storage heater replacement service.
b) Payment is due upon completion of the replacement work.
c) Additional charges for unforeseen circumstances or additional work will be communicated to the customer, and payment for such charges is due immediately upon completion.
d) Any outstanding payments will incur an annual interest charge of 5% is charged for each day of the payment is overdue.
e) In addition, a $50 administrative fee will be applied for each reminder sent.
a) The customer may cancel the water storage heater replacement service by providing at least 24 hours’ notice.
b) Cancellations within 24 hours of the scheduled service may be subject to a cancellation fee of $50.
c) In the event of a job being aborted after the technician has arrived on-site, a cancellation fee of $150 will be charged.
a) Homeone is not liable for any pre-existing issues with the plumbing or electrical systems that become apparent during the replacement process.
b) The customer is responsible for informing Homeone of any known issues with the existing installation before the commencement of work.
The customer agrees to indemnify and hold Homeone harmless from any claims, damages, or liabilities arising from the water storage heater replacement service.
a) Administrative Fee: An administrative fee of $150 is applicable for the issuance of a servicing notice or for providing an updated statement if payment is not made within the same day upon completion of the service.
b) Interest on Overdue Payments: Interest on overdue payments will be charged at a rate of 5% per annum, computed on a daily basis, until full payment is received.
c) Costs of Legal Escalation: Any costs incurred through the legal escalation of outstanding amounts will be added to the total outstanding amount.
a) Any disputes arising from this agreement will be resolved through negotiations between the parties.
b) If a resolution cannot be reached through negotiations, the matter may be escalated to mediation or arbitration as agreed upon by both parties.
a) This agreement is governed by the laws of Singapore. Any legal action arising from this agreement shall be brought in the appropriate courts in Singapore.
b) By engaging in the water storage heater replacement service, the customer acknowledges and agrees to these terms and conditions.
