No Hot Water, Control Panel No Display, Error Code, Gas Odour
Why Replace the Paloma?
The average lifespan of a Paloma gas heater is approximately 15 years. Over time, the heat exchanger, which is made of copper piping, is prone to corrosion and may develop leaks. When water leaks from the heat exchanger, it can cause significant damage to critical components such as the PCB, fan motor, ignitor, and burner. This leakage can also lead to the burner becoming choked, potentially causing a gas leak or malfunction of the solenoid valve.
Once the heat exchanger has corroded and started leaking water, the only effective solution is to replace the entire gas heater. Continuing to use a heater with a damaged heat exchanger poses safety risks and can lead to further damage to the unit.
Gas Fired Instantaneous Gas Water Heater
Hot water capacity: 16L per min
Indoor model
Digital wired remote control
Rated voltage: 220–240V / 50Hz
Standalone where hot water usage points are not more than 10 meters from the gas water heater.
Weight: 15 kg
Min water flow rate: 2.7L/min
Average lifespan: 15 years
We have replaced paloma gas heater to other brands such as:
Paloma PH-16CWQFS Gas Water Heater Replacement With Rinnai REU-2024WF-RS Gas Heater
Before:
Replaced Paloma PH-16CWQFS Gas Water Heater with Rinnai REU-2024WF-RS Gas Heater to resolve heater problems end of service life.
After:
Replaced Rinnai REU-2024WF-RS and corroded sections of cold water PPR piping with new piping. Utilised single-use fittings during the replacement to ensure optimal joint integrity. Reconnecting old fittings again risks erosion, particularly in high-speed water systems, and raises the chance of corrosion in water and gas piping. This increases the risk of water or gas leaks. Replaced the faulty cold water sensor as part of overall maintenance to ensure optimal functionality.
Electrical Work 6. Electric wire connects to isolator 7. Protective equipotential bonding
Gas Supply Compliance 8. Testing and commissioning. 9. Issuance of test certificate by Licensed Gas Service Worker in accordance with Gas Supply Regulation. This is required by law for your safety.
After Sales Service 10. Homeone Engineering Warranty for 1 Year 11. Tank Covered by Manufacturer Warranty for 1 Years
Same Day Installation
We are able to dispatch in 4 hours.
Our Range of Services at Homeone:
At Homeone Water Heater, we provide expert services for a wide range of gas and storage water heaters, ensuring optimal performance and longevity.
Gas Water Heater Services
Gas water heaters are renowned for their efficiency and quick heating capabilities. At Homeone, we specialize in servicing, repairing, and installing gas water heaters from leading brands, ensuring you enjoy uninterrupted hot water whenever you need it.
Ferroli Gas Water Heater: If you need a Ferroli gas heater replacement, our team ensures best replacement model that deliver peak performance.
Macro Gas Water Heater: Trust Homeone for reliable service and expert installation for Macro gas water heaters, optimizing your energy efficiency.
Paloma Gas Water Heater: We’re equipped to handle all aspects of Paloma gas water heaters and troubleshooting complex issues.
Rinnai Gas Water Heater: As a trusted name in the industry, Rinnai gas water heaters deserve specialized care—Homeone delivers nothing less.
Storage Water Heater Services
Storage water heaters are a staple for many households, providing a steady supply of hot water.
Ariston Storage Water Heater: Whether you need a new installation or maintenance, Homeone is here to keep your Ariston water heater in top condition.
Joven Storage Water Heater: Trust Homeone for all your Joven storage water heater needs.
Rheem Storage Water Heater: Rheem water heaters are built for durability—our expertise ensures they remain that way, offering you peace of mind.
Junction box or isolator rated 20A is be present within 2 meter from the storage heater mounting position.
If (1) is absent, additional cost applies to provide
The circuit cannot be shared with any other electrical appliances like washing machine, hair dryer or refrigerator etc.
Broken junction box has to be replaced, additional cost applies
The scope of electrical installation is from the junction box/isolator to the heater. Any electrical fault up stream shall require a LEW to trouble shoot and rectify. Additional cost applies.
B. Plumbing
The scope of pipe work for a storage heater are the connections to the cold water inlet, hot water outlet, drain pipe, a stop valve at the inlet, a double check valve, an anti-vacuum valve (where applicable).
Main incoming stop valve can be faulty and need to replace. Additional cost applies
New storage heater often leads to increased water pressure, hot water pipe with weak joints at other part of the premises may give way. Additional cost applies to rectify.
Failure of other appliances due to shutting off water main. This may happen even though it is rare. Homeone is to be indemnified from this liability.
This storage heater is designed to accept incoming water pressure not greater than 35 meter head (50 psi). A pressure reducing valve installation at the inlet is required at a cost.
C. Heater above false ceiling
Ceiling cutting and reinstatement quoted is including of 2 coats of white paint using Nippon Paint Matex or equivalent to the cut area only and NOT the entire ceiling. It will usually match the existing ceiling colour, for other colour and requirements, owner will have to provide the paint and additional costs apply for special instructions.
The reinstatement does not other part of the ceiling that is damaged and not cut for the heater removal/installation. Cost applies to additional scopes.
Access opening must be provided to enable servicing of the heater. If absent, cost applies to install one.
Warranty will not be provided if owner doesn’t allow installation of an access panel to reach the heater for servicing.
Warranty Terms and Conditions
Definition(s)
Party A: known as Homeone Water Heater Pte Ltd (also referred to as “Homeone”).
Party B: Owners and/or purchasers of water heaters with installation in n Singapore by Homeone.
Warranty: Assurance that the installation of the storage water heater is, among other things,
(1) carried out in accordance with the PUBLIC UTILITIES
(REGULATED WORKS AND WSI DESIGN WORKS) REGULATIONS 2018 by —
(i) a licensed plumber; or
(ii) an individual acting under the direct supervision of a licensed plumber; and
(2) The Licensed Plumber will submit a certificate of satisfactory completion to PUB
(3) The certificate of satisfactory completion must —
(a) be submitted in such form and manner as the Board may require.
(b) be accompanied by any plan or other document as the Board may require, to satisfy the Board that the WSI works are completed in accordance with the requirements imposed by or under the Act; and
(c) in the case of completed WSI works, contain a certification by the licensed plumber that the water service installation to which those works relate is watertight and is suitable for conveying piped water suitable for drinking.
(4) free from defective material and workmanship
(5) meets legal, statutory and/or other specifications. A warranty describes the conditions under, and period during, which the vendor will repair, replace, or otherwise compensate for, the defective item without cost to the buyer or user. It also delineates the rights and obligations of both parties in the event of a claim or dispute.
Terms of the Homeone Warranty and Exclusions to it
Warranty coverage commences from date of completion of installation for 12 months.
Original invoice must be produced for verification prior to warranty servicing by Homeone.
The decision of whether to repair or replace a faulty component is at Party A’s sole discretion.
If Party B requires a call out and Party A inspection reveals that the fault is not covered by Party A’s warranty, Party B shall be responsible for paying Party A’s standard call out charges of S$50. If Party B wishes to have the relevant component repaired or replaced by Party A, that service will be at Party B’s
Where a failed component or fitting is replaced under the Party A’swarranty, the balance of the original warranty period will remain effective. The replacement will not carry a new or additional warranty by Party A.
This warranty only applies to original and genuine water heaters (and replacement parts) manufactured and/or sold by Party A, and which are in their original installed location.
Party A’s warranty does not cover faults that are a result of:
Accidental damage to the water heater or any component (including, but not limited to, (i) Acts of God such as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
Misuse or abnormal use of the water heater.
Use which is not in accordance with the Owner’s Guide and with relevant statutory and local requirements in the State or Territory in which the water heater is installed.
Repairs, attempts to repair or modifications to pipe work the water heater by a person other than Party A
Faulty power supply before the isolator or junction box
Subject to any statutory provisions to the contrary, this warranty excludes all claims for damage to furniture, carpet, walls, foundations, or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.
Entitlement to Make a Claim under this Warranty
To be entitled to make a claim under this warranty, Party B needs to:
Be the owner of the water heater or have written consent of the owner to act on their behalf.
Contact Party A without undue delay after detection of the defect and, in any event, within the applicable warranty period.
How to Make a Claim under this Warranty
If Party B wishes to make a claim under this warranty, Party B needs to:
Contact Party A and provide invoice’s details
Party A will arrange for the water heater instalaltion to be tested and assessed on-site.
If Party A determines that Party B has a valid warranty claim, Party A will repair or replace the water heater in accordance with this warranty.
Any expenses incurred in the making of a claim under this warranty will be borne by Party B.
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