A homeowner living in an HDB flat reached out to us at Homeone. Their storage water heater had started leaking and had reached the end of its lifespan.
At first, this looked like a straightforward water heater replacement. But once our Water Heater Plumber arrived on site under the supervision of our PUB Licensed Plumber, it became clear there were several underlying issues to deal with.
The homeowner had contacted us as their old Ariston Andris Lux 15 was leaking and due for replacement. We arranged our Water Heater Plumber (PUB Licensed Plumber) to take over the job.
Once we reached and took a closer look, the setup wasn’t in good shape.
A few things were missing or done wrongly:
These issues are quite common in handyman installations. They are not compliant and can pose risks if left unaddressed.
We started the usual process — shutting off the water supply so we can safely remove the heater.
But something didn’t feel right.
Even after closing the valve:
That’s when we knew the stop cock before the meter was faulty.
This part is important, and honestly many people (and even some handymen) don’t know this.
Anything before the water meter is not yours to touch.
It belongs to the shared system, and only the Town Council can handle it.
So even though the customer wanted to proceed, we had to explain properly:
👉 We cannot replace the heater safely until this is fixed
👉 We are not allowed to change that valve
👉 Town Council must step in
We guided the homeowner on what to tell the Town Council so they could get it resolved faster.
Once the Town Council arranged for the replacement of the faulty stop cock, everything went back on track.
With a proper working stop cock:
After resolving the stop cock issue, our PUB licensed plumber team carried out the full storage water heater replacement.
Plumber Work
Electrical Work
Compliance Work
After the job, a PUB Certificate was issued to confirm that the installation complies with:
This is not just paperwork.
It ensures the installation is safe and protects the homeowner from risks such as water contamination, leaks, electrical faults, or worse — incidents that could lead to injury or property damage.
It also protects your insurance coverage. Work done without proper licensing and certification may not be claimable.
Many heater replacements are straightforward, but in older HDB units, hidden issues like a faulty stop cock can delay the entire process.
Knowing when to involve the Town Council can save you time, prevent unnecessary complications, and ensure everything is done properly from the start.
If you have chosen a good Water Heater Plumber (PUB Licensed Plumber), he will spot these issues early and guide you on the right next step — just like in this case.
Licensed & compliant works only.
📞 Call Now +65 6742 6770 💬 WhatsApp +65 8816 6770If you smell gas: turn off the valve, ventilate, avoid electrical switches.
