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A customer recently approached us with an issue regarding their Joven JH68 water heater, which was no longer producing hot water. After a thorough assessment, we identified the root cause of the problem and proposed a solution to replace the outdated unit with a new water heater. This case highlights the importance of the timely replacement of water heaters to ensure optimal performance and safety.
The customer reported that their Joven JH68 water heater had stopped providing hot water. Concerned about the inconvenience and potential safety risks, they sought a professional solution to fix the no hot water issue. We promptly arranged a site assessment to investigate the condition of their existing hot water system.
During the site assessment, we identified the following key issues with the Joven JH68 heater:
1. Age of the Unit: The manufacture date of the existing heater was 2009, indicating that it had reached the end of its service life.
2. Warranty Status: The Joven JH68 heater came with a 2-year product warranty, a 2-year warranty on internal components/parts, and a 5-year leak-proof warranty on the inner tank. However, these warranties had long expired.
3. Physical Damage: The assessment revealed significant problems, including:
– Leaking from the inner tank.
– Leaking at the heating element.
– Corrosion of the heating element.
4. Piping System: The existing piping system showed extensive water leakage marks and rust due to prolonged use and lack of maintenance.
During the site assessment, it became evident that the Joven JH68 heater was no longer a viable option due to its age and extensive wear and tear. While we presented the customer with a range of reputable brands, including Joven and others, we highlighted the superior quality, reliability, and advanced features of the water heaters. After considering the options, the customer chose the Rheem EHG-55S model.
The replacement job included the following steps:
1. Supply of New Tank, Pipes, and Fittings: We provided a new Rheem EHG-55S water heater along with all necessary pipes and fittings.
2. Removal of Old Tank: The outdated Joven JH68 heater was carefully removed.
3. Ceiling Access Modification: Due to obstructions caused by waste and water pipes, we performed ceiling cutting to access the installation area. This step was necessary to ensure a smooth replacement process.
4. Pipe Works Redo: Partial re-piping was carried out to comply with PUB regulations and ensure optimal functionality.
5. New Tank Installation: The Rheem EHG-55S water heater was installed according to the manufacturer’s specifications.
6. Testing and Commissioning: The new system was thoroughly tested to ensure proper operation.
7. Ceiling Reinstatement: After installation, the ceiling was restored to its original condition.
8. Clean-Up: The work area was cleaned and left in a tidy state.
9. PUB Approval: We submitted the necessary documentation to PUB and received approval for the installation.
The installation adhered to all relevant regulations and standards, including:
The Joven JH68 heater was replaced with the Rheem EHG-55S due to a tank leak and being beyond its lifespan and warranty. The new system ensures reliable hot water, complies with PUB regulations, and offers energy efficiency and durability. When installed by technicians trained by PUB-licensed plumbers, the customer is satisfied, emphasizing the importance of timely upgrades to prevent recurring issues.
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