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A customer contacted us via WhatsApp, reporting no hot water. Upon assessment, we found the Rheem water heater was manufactured in 2012, exceeding its lifespan. Internal deterioration and aging components made repair unfeasible. Additionally, the ceiling access panel was too far from the heater, making servicing difficult.
To restore hot water, we recommended replacing the unit with a new Rheem heater of the same model for seamless installation. We also proposed cutting a new ceiling access panel for easier maintenance. This ensures long-term reliability, prevents unexpected failures, and provides the customer with a safe, efficient hot water solution.
Issue Reported: Rheem EH-25M water heater leaking, causing ceiling damage
Rheem offers a wide range of water heaters, including electric, gas, hybrid heat pump, and tankless models, designed for energy efficiency and performance. Their products feature durable glass-lined tanks and are trusted for residential and commercial applications.
Our licensed water service plumber has ensured that work is done in accordance with the conditions stated below:
The replacement was completed successfully, resolving the Rheem water heater leaking issue, repairing ceiling damage, and ensuring a safe, PUB-compliant installation. The homeowner has been provided with all necessary documentation, including the PUB Approval Letter.
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