Definition(s)

Party A: known as Homeone Water Heater Pte Ltd (also referred to as “Homeone”).

Party B: Owners and/or purchasers of water heaters with installation in n Singapore by Homeone.

Warranty: Assurance that the installation of the storage water heater is, among other things,

  • carried out in accordance with the PUBLIC UTILITIES
(REGULATED WORKS AND WSI DESIGN WORKS)

REGULATIONS 2018 by —

  • a licensed plumber; or
  • an individual acting under the direct supervision of a licensed plumber; and
  • The Licensed Plumber will submit a certificate of satisfactory completion to PUB
  • The certificate of satisfactory completion must —
  • be submitted in such form and manner as the Board may require.
  • be accompanied by any plan or other document as the Board may require, to satisfy the Board that the WSI works are completed in accordance with the requirements imposed by or under the Act; and
  • in the case of completed WSI works, contain a certification by the licensed plumber that the water service installation to which those works relate is watertight and is suitable for conveying piped water suitable for drinking.
  • free from defective material and workmanship
  • meets legal, statutory and/or other specifications. A warranty describes the conditions under, and period during, which the vendor will repair, replace, or otherwise compensate for, the defective item without cost to the buyer or user. It also delineates the rights and obligations of both parties in the event of a claim or dispute.

Terms of the Homeone Warranty and Exclusions to it

  • Warranty coverage commences from date of completion of installation for 12 months.
  • Original invoice must be produced for verification prior to warranty servicing by Homeone.
  • The decision of whether to repair or replace a faulty component is at Party A’s sole discretion.
  • If Party B requires a call out and Party A inspection reveals that the fault is not covered by Party A’s warranty, Party B shall be responsible for paying Party A’s standard call out charges of S$50. If Party B wishes to have the relevant component repaired or replaced by Party A, that service will be at Party B’s
  • Where a failed component or fitting is replaced under the Party A’s warranty, the balance of the original warranty period will remain effective. The replacement will not carry a new or additional warranty by Party A.
  • This warranty only applies to original and genuine water heaters (and replacement parts) manufactured and/or sold by Party A, and which are in their original installed location.
  • Party A’s warranty does not cover faults that are a result of:
  • Accidental damage to the water heater or any component (including, but not limited to, (i) Acts of God such as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
  • Misuse or abnormal use of the water heater.
  • Use which is not in accordance with the Owner’s Guide and with relevant statutory and local requirements in the State or Territory in which the water heater is installed.
  • Repairs, attempts to repair or modifications to pipe work the water heater by a person other than Party A
  • Faulty power supply before the isolator or junction box
  • Subject to any statutory provisions to the contrary, this warranty excludes all claims for damage to furniture, carpet, walls, foundations, or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.

Entitlement to Make a Claim under this Warranty

  • To be entitled to make a claim under this warranty, Party B needs to:
  • Be the owner of the water heater or have written consent of the owner to act on their behalf.
  • Contact Party A without undue delay after detection of the defect and, in any event, within the applicable warranty period.

How to Make a Claim under this Warranty

  • If Party B wishes to make a claim under this warranty, Party B needs to:
  • Contact Party A and provide invoice’s details
  • Party A will arrange for the water heater instalaltion to be tested and assessed on-site.
  • If Party A determines that Party B has a valid warranty claim, Party A will repair or replace the water heater in accordance with this warranty.
  • Any expenses incurred in the making of a claim under this warranty will be borne by Party B.

The general Terms and Conditions detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘HOMEONE EURO TRADING PTE LTD’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company HOMEONE EURO TRADING PTE LTD, company registration number 200105137M. Both parties accept these Conditions unreservedly. These general Conditions are the only conditions that are applicable and replace all other conditions, except in the case of express. Written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions. These Terms and Conditions are important to you and HOMEONE EURO TRADING PTE LTD as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms and Conditions and the Website

We may update and make improvements to the Website regularly and can change the content at any time. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agreed to the changes.

Access to the Website

We will use our reasonable efforts to keep the Website available to you, but if necessary, we may suspend access to the Website, or close it indefinitely. We will not be liable if for any reason the Website is unavailable at any time or for any period. You understand and agree that your use of the Website after the date on which the Terms has changed will be treated as acceptance of the updated Terms.

Product Information

HOMEONE EURO TRADING PTE LTD takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

Privacy and Protection of Personal Data

Protecting your privacy is important to us. Please review our Privacy Policy which explains how we treat your personal information and protect your privacy.

Third Party Links

The Website and some of the articles on the Website may contain links to other resources and businesses on the Internet. We provide these citations and aids to help you identify and locate other Internet resources that may be of interest. We are not responsible for any loss, injury, claim, liability, or damage (“Loss”) related to your use of any website linked to the Website (“Linked Website”) including if this Loss (i) arises from errors or omissions in the content of any Linked Website, or (ii) is as a result of any Linked Website being down or (iii) arises from any other use of any Linked Website. Your use of any Linked Website is at your own risk. In addition, the citations do not mean that we sponsor, are affiliated to or associated with, or legally authorised to use, any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol in the links.

General Terms and Conditions

You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to HOMEONE EURO TRADING PTE LTD to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual Ownership

All the content on HOMEONE EURO TRADING PTE LTD website (illustrations, texts, names, brand names, images, and videos) is the property of HOMEONE EURO TRADING PTE LTD. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by HOMEONE EURO TRADING PTE LTD. All information, content, and files are protected by International law concerning intellectual ownership and copyright. HOMEONE EURO TRADING PTE LTD cannot give you the right to copy, display or distribute content that you do not have the intellectual rights.

All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. HOMEONE EURO TRADING PTE LTD will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of HOMEONE EURO TRADING PTE LTD to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and HOMEONE EURO TRADING PTE LTD, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback and Comments

Any opinions left on the Website by HOMEONE EURO TRADING PTE LTD customers are screened and moderated by HOMEONE EURO TRADING PTE LTD. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary), HOMEONE EURO TRADING PTE LTD reserves the right to refuse or modify it.

Contact Information

If you have any questions about this Terms & Conditions, please contact us at [email protected].