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Paloma Heater

Made In Japan

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Paloma Gas Heater

Paloma Heater Job References:

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A Paloma water Heater Specialist

Why choose us?

Government Compliance

Every job is issued with a Certificate of Conformity by an EMA Licensed Gas Service Worker in accordance with clause 21 of Gas (Supply) Regulation

Quality Work Guaranteed

1 year on site warranty

Same Day Installation

We are able to dispatch in 3 hours.

Paloma Remote Controls

Paloma WALLMAN CUTE16 with MC-95

PH-16CWQE Specifications: Outdoor Use 148800 BTU/H Year 1997
Made by Paloma Industries Ltd in Japan

Paloma Gas Heater

Paloma PH-16SX WITH MC-117

PH-16SX Specifications: Outdoor Use 119100 BTU/H Year 2008 Made by Paloma Industries Ltd in Japan

Paloma Gas Heater

What to do when you see an error code?

Paloma Gas Heater 7

Refer to the table below to ascertain the issue.

 
 

Call a certified professional NOT a handyman

Handyman does not have the training to handle a gas heater. Get a BCA registered contractor or a Licensed Gas Worker

 
 

DO NOT allow modification to the heater. It is dangerous!

The most dangerous modifications are bypassing the safety controls 1. To bypass the thermacouple and 2. Removal of the solenoid valve and replace with an empty pipe so that the heater doesn’t shut down when it detects a gas leak.

The most serious being bypassing the solenoid valve. This is removing the safety valve that will shut off the whole system when it detects a gas leak..

CodeFaultPoint to Check
03EZ LinkCheck communications cable. Ensure dip switch 4 on DIP1 set of switches is in the ON position on both heaters.
05Imperfect Combustion AlarmClean air inlet filter. Clean combustion air fan. Clean heat exchanger fins. Check for adequate combustion air ventilation openings and clean if necessary. Check vent system for partial blockage and correct as necessary.
10

Air Supply or Exhaust Blockage

Warning code not a fault code.

Check all vent components for proper connections. Ensure there are no restrictions in the flue inlet or exhaust. Ensure condensation trap/drain was installed correctly. Ensure heat exchanger fins, fan, and air intake are not blocked.
11No IgnitionEnsure gas supply to the appliance is turned ON. Ensure gas type and pressure is correct. Bleed all air from gas lines. Ensure gas line, meter, and regulator are sized properly. Ensure appliance is properly grounded. Check gas solenoid valves for open or short circuits. Ensure igniter is operational. Check igniter wiring for damage. Check heat exchange thermistor and transformer.
12Flame Failure

Ensure gas type and pressure is correct. Bleed all air from gas lines. Ensure flame rod wiring is correct. Check flame rod for carbon build-up. Ensure gas line, meter, and regulator are sized properly.

Ensure appliance is properly grounded. Check gas solenoid valves for open or short circuits. Check power supply for proper voltage and voltage drops. Disconnect remote control. Check heat exchange thermistor and transformer.

14Overheat Limiter Fault

Ensure high fire and low fire gas burner pressure is correct. Check gas type of unit and ensure it matches gas type being used. Check heat exchanger for cracks and/or separations. Check gas type connector. Check for restrictions in airflow around unit and vent terminal. Check over heat limiter wiring and ensure it is plugged in

correctly.

15Boiling Safety Device

Check for closed water heater inlet valve or restrictions in cold water inlet pipe (must be fully open). Check for clogged heat exchanger (scale build up). On a commercial water heater, lower the set point temperature below 82°C at high altitude. Check heat exchange and

hot water outlet thermistor.

16Over Temperature Warning

Check for blocked heat exchanger. Check for restrictions in airflow around unit and vent terminal. Check PGFR, heat exchanger

thermistor and hot water outlet thermistor.

24Malfunction of Operational Switch

Disconnect remote control and retry. Verify unit is electrically grounded. Ensure Min, Max and/or Adjuster buttons have not been

inadvertently depressed.

29Heat Exchanger Outlet Temp. Too LowCheck air intake filters and heat exchanger fins.
31Water Inlet Temperature Sensor FaultCheck sensor wiring is intact and not damaged. Check and clean scale from sensor if necessary. Ensure resistance is correct.
32Heat Exchanger Temperature Sensor Fault
33Outgoing Water Temperature Sensor Fault
34Ambient Air Temperature Sensor Fault
35Improper Thermistor ConnectionCheck that all thermistors are connected to proper connections on PCB. Ensure the hot and cold plumbing to the heater is not reversed.
 
 
 
CodeFaultRemedy

 

51

Gas Inlet Solenoid Valve FaultCheck gas inlet solenoid valve wiring for loose or damaged terminals. Check flame rod.
52PGFR Valve FaultCheck PGFR valve wiring for loose or damaged terminals.

 

61

 

Combustion Fan Failure

Ensure fan motor will turn freely. Motor will operate with a small amount of restriction. Check wiring to motor for damaged and/or loose connections. Ensure the flue length does not exceed max length and number of bends. Check transformer and PCB.

 

65

 

Water Volume Control Fault

Check water flow solenoid valve wiring harness for loose or damaged terminals. Check for proper voltage to water flow solenoid.

 

66

 

Water By-Pass Control Fault

Check water by-pass solenoid valve wiring harness for loose or damaged terminals. Check for proper voltage to water by-pass solenoid.
71Gas Inlet Solenoid Valve Control FaultCheck gas inlet solenoid valve wiring for loose or damaged terminals. Ohm out solenoid valve.

 

 

72

 

 

Flame Sensing Device Fault

Ensure flame rod is touching flame when unit fires. Check inside burner chamber for any foreign material blocking flame at flame rod. Check all wiring to flame rod for damage. Check flame rod for proper voltage. Remove flame rod and check, clean with steel wool.

 

76

 

Communication Fault with Remote Control

Check remote control wiring for loose or damaged connections. Bypass remote control cable by connecting remote control directly to remote control terminals on PCB. Replace cable if found to be

faulty.

 

79

 

Fan Motor Current Fault

Ensure fan motor will turn freely. Motor will operate with a small amount of restriction. Check fan motor for proper voltage and for

water (condensation) damage.

80Gas Cut-off FailureOhm out all solenoid valves. Check voltage of all flame rods.
82PCB data failure. Control board is not programmed.Ensure gas type connector is fitted.
90Blocked Flue FaultClean any blockage in heat exchanger, combustion fan, inlet filter, and exhaust flue.
99Fan Motor cannot ventClean Air Inlet Screen; Clear vent blockages Check for blocked heat exchanger.

 

No code

 

Nothing happens when water is flowing through unit.

Make sure unit is connected to proper power supply and circuit breakers are on. Clean inlet water supply filter. Ensure at least the minimum flow rate required is present. On new installations ensure

hot and cold water lines are not crossed. Check Transformer.

Paloma Job reference 1
Bishan Point Condo 61 Bright Hill Drive - Model: PH-16X
Paloma Job reference 2
Blue Horizon 31 West Coast Crescent Model: PH-16X
Paloma Job reference 3
Casablanca 25 Rose Wood Drive Model: PH-16X
Paloma Job reference 4
Casa Merah 50 Tanah Merah Kechil AVe Model: PH-163EWH
Paloma Job reference 2 1
City Residences Kitchener Link PH-20SX
Paloma Job reference 2 2
D'Grove Villas 8A Orange Grove Road PH-161ME
Paloma Job reference 2 3
Grange Infinite 27 Grange Road PH-163EWH
Paloma Job reference 2 4
Garden Vista 950 Dunearn Road PH-16SX
Paloma Job reference 3 1
Hillview Regency 26 Bukit Batok East Ave 2 PH-16SX
Paloma Job reference 3 2
Hillvista 1 Elizabeth Drive PH-163EWH
Paloma Job reference 3 3
Kovan Melody 13 Kovan Road PH-16SX
Paloma Job reference 3 4
Modena 35 Simei Street 4 PH-16CWQE(1)
Paloma Job reference 4 1
Newton Suite 60 Newton Road PH-16SX
Paloma Job reference 4 2
One Saint Michael's 1 Saint Michael's Road PH-16SX
Paloma Job reference 4 3
Parbury Hill Condominium 28 Parbury Ave PH-161HS
Paloma Job reference 4 4
Parc Mondrian 21 Woodleigh Close PH-16SX
Paloma Job reference 5 1 1
Pavilion 11 23 Akyab Road PH-16EWH
Paloma Job reference 5 2 1
Sarkies Mansion 9 Sakies Road PH-16CWQE
Paloma Job reference 5 3 1
Savannah Condopark 67 Simei Rise PH-20SX
Paloma Job reference 5 4 1
Seaview 41 Amber Road PH-16SX
Paloma Job reference 6 1 1
The Calrose 513 Yio Chu Kang Road PH-16SX
Paloma Job reference 6 2 1
The Esparis 7 Pasir Ris Drive 4 PH-16SX
Paloma Job reference 6 3 1
The Florida 70 Hougang Ave 7 PH-16CWQE
Paloma Job reference 6 4 1
The Light@Cairnhill 19 Cairnhill Circle PH-16CWQE(1)
Paloma Job reference 7 1 2
The Marbella 33 Mount Sinai Rise PH-16SX
Paloma Job reference 7 2 1
White Water 23 Pasir Ris Street 72 PH-16SX
Paloma Job reference 7 3 1
Yew Mei Green 56 Choa Chu Kang North 6 PH-16CWQE (1)
Paloma Job reference 7 4 1
The Lakeshore 31 Jurong West Street 41 PH-16SX

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